EXCITING NEWS – PATIENT TOTAL TRIAGE NOW LIVE
​We are operating a total triage system, where every request for a GP or Advanced Clinical Practitioner appointment or clinical advice is triaged by a GP. Patient feedback has been really encouraging since our Go Live.
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To request a doctor’s or Advanced Clinical Practitioner appointment or for clinical advice, we are asking all our patients to use an online form where possible.
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If you find it difficult to use a computer or a smartphone, you can telephone our reception on 01482 652652 or attend in person and our receptionists will fill out the form on your behalf.
Our reception staff are not able to book an appointment with a GP directly and no one way of contacting us is any quicker than another.
Whilst our phone lines will still be open for routine enquires and to make a Nurse or Blood test appointment, if you do call the surgery to request advice from a GP or Advanced Clinical Practitioner, we will politely request that you complete an online form.
If your personal circumstances mean that it is impossible for you to do this,
or for someone you know to complete the form on your behalf, Reception team will assist you.
The form is brief and will ask you the following questions: What your query is about? What action you would like? Your preference for who or when you would like to deal with your problem. You will be invited to submit photos if the GP requests them.
You will be able to submit a Patient triage form between 8am – 4pm Monday to Friday (not including Bank-holidays).
All forms will be screened by a GP
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FOR MORE INFORMATION
GO TO "OUR SERVICES" - APPOINTMENT SECTION OF THE WEBSITE
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By expanding the services community pharmacies offer, the NHS is aiming to help free up GP appointments and give people more choice in how and where they access care.
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Don’t wait for minor health concerns to get worse – think pharmacy first and get seen by your local pharmacy team.
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For more information, visit nhs.uk/thinkpharmacyfirst
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NHS Targeted Lung Health Checks
This is now taking place in East Riding villages.
If you have received an invitation for a lung health check, you can find everything you need to know at: www.lunghealthcheck.org.uk.
#LHCInERY
IMPORTANT - MEASLES IS ON THE RISE
Measles is more than just a rash. It is very infectious and cases are on the rise. If you are not protected and have even passing contact with someone with measles, the chances are you will be infected too. There is no treatment or cure for measles but the MMR vaccine protects you against this dangerous disease.
Getting vaccinated isn’t just for children. It is important at any age, particularly if you have a weakened immune system
or a long-term health condition. So if you are not fully vaccinated, make contact with your practice to catch up on any missing vaccinations.
2024 GP Patient Survey
Have your say on the way your local GP services are working.
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Around 2.4 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January.
The answers we get help the NHS to improve local health services for people like you and your family. It is important that we hear about your experiences even if you haven’t visited your GP practice recently, or if you have filled in a questionnaire before.
The invitations go out mostly by letter to a random selection of people who have been registered with their GP practice for at least 6 months. 
The survey team at NHS England will follow this up with a text message reminder (where a mobile number is available) alongside further paper questionnaires to encourage as high a response rate as possible.
If you receive a survey, please do take the time to take part.  It provides vital information to the NHS to identify what’s working well and what can be improved. It helps to identify inequalities in experience too, as the results can be analysed across different protected characteristics.
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If you want to check out how your practice faired in last year’s survey, take a look at the survey website: https://gp-patient.co.uk/practices-search
GP Practices in East Riding of Yorkshire have
teamed up on a primary care network level (PCN)
to provide extra weekend and evening
appointments for patients. Remote and face to
face appointments can be made with a variety of clinicians such as GPs, Nurses, Health Care Assistants, MSK Practitioners, Nurse Practitioners and Pharmacists.
Yorkshire Health Partners works collaboratively with the Primary Care Networks across the East Riding Place. We are also partnering with VENN Primary Care Network in Hull to provide additional access on a weekend.
The Enhanced Access Service is now open on evenings and weekends! Do you need an appointment outside of usual working hours? They have remote and face to face appointments available.
To make an appointment, please contact your registered GP practice or contact the Beverley Enhanced Access Hub* on 01482 458 262
🔔 The Enhanced Access Hub is open Fridays 6:30pm - 8pm and Saturdays 9am - 5pm and offers both face to face & remote appointments.
Willerby and Swanland Surgery
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Willerby and Swanland Surgery seeks to be a leading primary healthcare provider in the East Riding. Our philosophy is simply that every patient is entitled to the highest standard of care available - and we want to provide this through excellent service.
We will assist our patients manage illness and ailments through self-help, medication, appropriate referrals to secondary care and chronic disease monitoring clinics. You will receive the quality and service you expect from a primary care leader.
Our practice evolves as the needs of our patients change and as new opportunities are created within healthcare. We will strive to offer access to the latest services, technology and developments within the NHS.
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Demand on our Practice and Appointments is extremely high.
We continue to work hard to manage patient demand as best as we can and have made significant changes to our systems to increase clinical staff and capacity. We are now seeing more patients face2face than before the pandemic and we continue to seek ways to improve even further.
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We know many people are looking for appointments for new or ongoing healthcare and we are working hard to meet demand. We are not, however, magicians and when our capacity is full - it is full !!
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We need to ensure our high standard of care continues safely so we ask you to work with us - including we signpost you to other care providers and services that may be more appropriate. Our trained receptionists are care navigators and follow the instructions given by our GP Partners.
Please bear this in mind if you feel frustrated - we too are patients, we too are carer's and we also have family members so we totally get your frustration - but there is no quick fix and giving us rudeness and aggression fixes nothing but leaves you and us more upset. We don't aim to be rude to anyone, nor unsympathetic nor lacking in understanding.
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Not so long ago people wanted to protect the NHS by first trying self-care or pharmacists for a new condition.
It was the case that many hospital departments did not see any patients for numerous months and it may have been for a number of other reasons that people did not ask for NHS intervention.
Now we are seeing those patients who feel their conditions may have worsened or who are frustrated by long waits. As such they may now indeed need more NHS resources.
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This will not be a quick fix and it isn't always your GP practice that can make the difference, but we are working extremely hard to try and help you where we can.
As a team, can we please remind you all that we have and will always follow current NHS and governmental guidance to ensure that the very best service will be given. We are here to help and want to continue to do so - and we are seeing more patients than we did pre-pandemic.
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Please bear with us as we are working under extremely difficult conditions. Your help will be very gratefully received and we will try to be as helpful to you as you would expect : just please bear in mind we cannot deliver beyond our capacity.
Thank you.
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QUICK LINKS
Download and use the NHS App from Google Play for Android or the App
Store for Apple devices
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You can use this to order repeat prescriptions, request GP appointments and advice on Patient Total triage AccuRx and see summary medical records.
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Patients aged 16yrs and over who use the NHS App will soon be able to see more detailed information about their health record.
To learn about all the changes please look at our online access page
East Riding Emotional Wellbeing Service (IAPT)
Psychological Therapy
Working in partnership with other therapy providers such as; Relate, House
of Light and IESO (type-talk online therapy) to offer FREE NHS services for
adults aged 16 or over who are experiencing the following:
Stress, anxiety, worry, obsessive compulsive disorder, health anxiety, social anxiety, low mood, depression, fear of birth, pregnancy and post-birth low mood and anxiety, post-traumatic stress disorder, employment support & long-term conditions.
You can refer yourself and don't need to see a Doctor
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You can find out more be visiting
https://www.iaptportal.co.uk/erew.html
Telephone:
Monday to Friday 9am – 6pm
01482 335451
Text: Text talk to 60163, this will send you a link to the website.
Self-refer: HNF-TR.SelfReferral@nhs.net
WILLERBY AND SWANLAND SURGERY AT A GLANCE
Joined up healthcare
We want every patient to receive the highest possible standard of care.
We will ensure our patients receive our best service to assist them manage illness and ailments through self-help, medication and relevant referrals to appropriate healthcare professionals.
Willerby and Swanland Surgery Tel: 01482 652652
Willand Primary Care Centre. Lowfield Road, Anlaby. HU10 7JR
